Claims Center

Report Your Claim Online

Using our claims submission portal is the fastest way to begin an investigation.

Report your Workers' Compensation claims

Report your Auto claims

Report all Other claims (GL, Property, Builders Risk)

Report your claim by telephone

You can also call our 24/7 hotline to report a claim. First, dial our toll-free number at 800.883.9305. Select "2" to access our Claims Department, and then select "2" again to reach our 24/7 claims reporting team.

Got general questions about a claim?

For general inquiries about your claim, please call our toll-free number at 800.883.9305, press "2" to access our Claims Department, and then press "1" for a representative. You will be connected with the appropriate claims contact.

If you would prefer to send an email, please use the form below, and our team will respond as soon as possible.

What to expect from our claims process

It is our mission to make the claims process as efficient and hassle-free as possible. Once you submit your claim, we strive to communicate with you within 24 hours to provide an official claims number. We will drive the claims process, including any necessary communication, form creation, or information collection.

The best way for policyholders to support the process is to provide missing information in a timely manner and report the incident as soon as possible.

An Important Reminder For Injured Workers

Builders utilizes My Matrixx, an Express Scripts Company, as the pharmacy benefit manager to assist you in receiving the prescriptions related to your Workers' Compensation claims. Once you receive prescriptions related to your workers' compensation injury, please present your pharmacist with your My Matrixx, an Express Scripts Company prescription (RX) card and this bin number: 003858 and group number: 738A

These numbers, along with your RX card, ensures that any prescriptions for your Workers' Compensation injury will be filled correctly, without any out-of-pocket costs for you.

Injured workers or pharmacists with questions about their prescription benefits program should contact My Matrixx, an Express Scripts Company Advisor at 800.945.5951.

Workers' Compensation Laws in Your State

Understanding the laws of your state in regards to claims reporting, use of panels of physicians, and other rights you may have in a Workers' Compensation claim will help employers and employees work together in the claims process.

You can learn more about Workers' Compensation laws in your state by consulting with your independent agent and visiting the state board of Workers' Compensation Web site for your state.



* = Dividends paid to qualified Georgia policyholders.