The CEO of Builders Joins the Insurance Coffee House Podcast

By July 11, 2023News

Builders On Insurance Coffee House PodcastAt Builders, our leadership keeps its finger on the pulse of the insurance industry and frequently convenes with passionate influencers to share ideas and spill some of the beans on why customers love us.

Making waves on season 4, episode 15 of the Insurance Coffee House Podcast, Builders President & CEO Todd Campbell and Builders Chief of Staff Susan Graham sat down to discuss a wide-ranging selection of topics.


This podcast episode touched on both of the career journeys of Todd and Susan, coming from Mergers and Acquisitions Law and Corporate Banking to joining and leading our Atlanta-based insurance company as President & CEO and Chief of Staff, respectively. For his own part, Todd joined Builders relatively recently, undertaking a herculean effort of reorienting the entire company into a more vibrant and dynamic culture that develops talent and does right by our customer.

Builders is able to address these wide-ranging topics and boldly cite customer satisfaction owed to their broad command of insurance products and keen specialty in workers’ compensation. Reach out to Builders to pinpoint your best-fit insurance solution today.

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The talk elaborated on the structure of Builders, its growth through acquisition, and how leadership is transforming and elevating the internal culture to produce a strong and united workplace to build an insurance career. Susan provided a fresh insight in to three themed employee resource groups – Diversity, Equity & Belonging, The Green Team, and Builders Gives Back – plus their impact internally and on the wider community. The fruit of these efforts has been nothing short of astounding – reducing staff turnover from 20% to less than 1%.

“It was a long listening tour of what matters to people,”

“It did need some significant cultural change very quickly. Folks needed to know they had a good safe place to be and the company was going to change fundamentally. It was a long listening tour of what matters to people,” remarked Todd Campbell, President & CEO of Builders.

Both guests went on to point out how Builders has also benefitted from their cultural reboot by attracting a younger generation of talent, distinguishing Builders as an employer of choice for ambitious go-getters – a bold claim backed by Builders securing the prestigious Top Work Places award. Todd and Susan shared their advice on retaining talent and empowering the next generation of leaders, including sponsorship of National African American Insurance Association scholarships.

“Part of it simply is the tone from the top and walking the four corners. Early on there would be people who would walk up to me and say, ‘in the 10 years or 15 years I’ve worked here, I’ve never spoken so much with the CEO,’” Todd affirmed.

But don’t take our word for it. Check out the episode below and take a listen. Connect with Todd Campbell and Susan Graham on LinkedIn, and be sure to stay tuned for more industry insights, insurance news, and safety resources brought to you by the experts at Builders.


The Insurance Coffee House Podcast is hosted by Nick Hoadley, CEO, Insurance Search, the Executive Search Consultancy for growing Insurance and Insurtech businesses around the globe. To discuss identifying and attracting the very best talent to your team or being a podcast guest, reach out to Nick via

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